UNIT 4
A1. Offering Congratulations(Page 31)
=> and I offer you my sincere congratulations.
A2. An Informal Letter Of Congratulation ( Page 32)
Dear Steven
I was very glad to hear about your recent appointment.
I know how hard you have worked and you certainly deserve it.
It is a great pity. I’m going to the States for two weeks but I’m shortly going on holiday
get back, I’ll give u a ring meanwhile, all the very best
Yous very sincerelly
B1. Credit Control ( Page 33)
INTERNAL MEMO
To : Financial Director B.M.
Credit Controller M.J.H
From: P’Durand
Date: 25th September
What is in a difficult situation ?
Answer : on shaky ground and there may be bankcruptcies occurring
What action should the company take?
Answer: we must tighten up un our credit terms and collection activities
Collection of what?
Answer: we must aimto reduce our average collectin period from the present 60 days to
40 days – or better
What could happen?
Answer: we may get caught! I am concerned about the hotel in
B2. Collection Letter ( Page 34)
- a customer who has been valuable to you in the past, but for some reason has not settled his account ( value )
- a customer who is very slow player, but who has always paid eventually.(regular)
- a customer whom you feel ia a bad risk. ( bad risk)
B3. extracts from collection letters at different stages (page 36)
Extract 1
i. What are the strong emotive words in this letters?
Your failure to clear this account has forced us to recommend to our client.
ii. At what stage would you send this letter?
After letter 1,2 or 3 in B2?
A cheque sent to my attention.
iii. Would you continue to do business with this customer in the future?
Yes I will do it.
Make your remittance payable to guun and sent to the address above.
Extract 2
i. How strong does this letter feel to you?
Been advised that no payment has been received for invoice.
ii. At what stage do you think it was sent?
After letter 1,2 or 3 in B2?
Sure this must have escaped your attention and we must.
iii. What was the relationship between the writer and the recipient?Was the Recipient a regular customer, a valued customer or a bad security risk?
iv. What could you change in the last sentence to:
a. Make it softer?
b. Make it sharper?
Use formulate from letters 1,2 or 3 in B2
Ask you to settle the account by return.
C2. Pressing for paymen. (page 39)
1. Settled
2. To date
3. Originally
4. Touch
5. Specially
6. Reason
7. Breakdown
8. Arrange
9. In full
10. Despite
11. Understanding
C3. Asking for an extension of credit (page 41)
1. (a). Are aware of
(b). Understand
(c). Fully appreciate
2. (a). Try
(b). Endaveour
(c). Make every effort
3. (a). Suggest
(b). Propose
4. (a). Want
(b). Need
(c). Require
(d). Would like
5. (a). Sorted out
(b). Settled
(c). Resolved
6. (a). Negotiated
(b). Secured
(c). Signed
7. (a). Are confident
(b). Hope
(c). Expect
8. (a). Help
(b). Understanding
(c). assistance
ii. The reason why you cannot pay:
1. Sales not up to forecast- prospect bright
Arti:
Penjualan tidak berkembang merupakan alas an tidak berkebangnya prospek
2. Imported machinery delayed
Arti:
Perlengkapan mesin impor dibatalkan
3. Fire held up production – incurred losses
Arti:
Kebakaran menghambat produksi menyebabkan kerugian
4. Debtors are slow to pay you
Arti:
Suggest:
Post date cheques
Return goods?
> Mengembalikan barang - barang
Biil of Exchange Third party Guarantee
Ø Pembayaran kembali garansi pihak ketiga
Payment by instalments within 6 months,plus interest
> Pembayaran dari penginstalan sekitar 6 bulan berikut bunga.
UNIT 5
A1 Letter of invitation (page 42)
General courtesies => - I hope you had a comfortable journey;
- you once again for amost stmulating lecture;
- It was much appreciated;
A polite introduction => - Conversation we
- As you know
- I have been working on possibilities for a six-week geological
- I remember you expressed interest in the project.
The object of the letter => - I have been asked
- If this can be done
- Would yoy be interested in
- I realise this is perhaps short notice,and you May have other
Commitments.
- I can assure you that it will be most interesting and
- I ought to add that.
Giving more details => - All out –of –pocket expenses will be met.
- Also be a Generous overseas allowance.
Asking for a response => - Could you let me know as soon as possible
- should you be able to join us.
Finalising => -This should enable us to produce a survey, an analysis and
To make recommendations. Do let me know when you
to come to angland again. I look forward to hearing From you.
A2. An Informal Invitation (Page 44)
Refer back to the letter written to Dr Adelby and note formal equivalents
For the following idiomatic expressions :
‘Did all go well with your return journey? ( informal)
‘I hope you had a comfortable journey back after the conference.’
‘Remember our talk about
‘Perhaps you remember the conversation we had about
‘I have just heard that we can go ahead?’
‘At last we have received permission……’ ( Formal)
‘…..you may have got fixed up for the autumn……’
‘…..you may have other commitments…..’ ( Formal)
‘…..I do hope you can make it.’
‘…..I do hope you will be able to accept.’ ( Formal)
‘…..there is not much money in it.’
‘…..the assignment is not particularly well paid……’ ( Formal)
B1. A semi-formal acceptance ( Page 45)
=> I am delighted to accept your invitation to take part in the
B2. A telex accepting an invitation ( Page 46)
Note the use of the American ‘through’ =>
B3. Informal acceptance ( Page 46)
Now fill in the gaps in the following letter. Choose the appropriate words from the left-hand margin.
This is just (1) to confirm my telex (2) many thanks for your invitation.
It looks (3) as though I will be able to join you in
I have yet to (4) Let me the question of dates , as I’m not really due more than 28 days leave, however I am (5) fairly confident.
I shall be in
Yours in great haste.
C1. Declining an invitation and suggesting alternative arrangements. ( Page 47)
Peter cannot meet Karen on February 15th or 17th . Read the following letter in which he makes an alternative suggestion.
ð Thank you for your letter of January 20th . I am very sorry that I cannot meet you on either.
C2 .Altering arrangements (Page 48).
Use the framework of the letter which follows to write on these people.
- to your Bank Manager:
I had an appointment with u next week, on Thuesday at 1600 hrs to discuss your overdraft. But I want I’m sorry to change the time to 1400 hrs as you have an unexpected Board meeting.
- to a colleague:
I had a lunch appointment for 12.45 next Friday but I have to go to
D2. Choosing the correct preposition. (Page 51)
Which prepositions in the horizontal line are most often used with the phrse or sentence in the vertical column the left? You may find that you can use more than one preposition with each phrse. Fill in yhe matrix with one r more ticks (,) where necessary.
- The survey is being financed BY
- The team consist Of
- He has been authorized BY
- Petter is a lecturer IN
- Tony specialises IN
- Dr Adelby works IN
- We had a most interesting discussion ABOUT
- The press shows an interest IN
- Permission has been granted BY
- They met WITH coincidence
- We are now looking forward TO
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